Connect@Home
If you have any problems signing on or
using our new MFA login, first check out our
MFA
FAQs or
download
our
video about enrolling in the new MFA process.
For other questions, check out our
Frequently Asked Questions before calling
612-321-5300, 507-833-4320 or 1-800-333-7757 (toll-free) or email us at:
diversifiedcu@diversifiedcu.org.
First time users: use your social security number as your
Password/PIN.
Connect@Home is an free and easy to use. Simply click the Connect@Home
logo in the top right corner of this page, and follow the directions to
log in. When prompted for a Password/PIN for the first time, enter your
social security number.
Want to learn more about Connect@Home?
Frequently Asked Questions
What is Connect@Home?
Connect@Home is an electronic service providing members with no
fee, 24-hour access to their credit union accounts through the Internet
using a personal computer and modem. Connect@Home provides account
information similar to that currently offered through TOUCH-TONE
Teller. With Connect@Home, members
can apply for loans, obtain account histories, make transfers and loan payments, balance
their checkbooks, and more.
I've signed on to Connect@Home. Now what do I do?
Click on the various buttons to get account information. Most screens
in Connect@Home have a help button to assist you with questions
about using the system. If you have questions about Connect@Home
that don't seem to be answered on the help screens, please call 612-321-5300,
507-833-4320, 800-333-7757 or email us at diversifiedcu@diversifiedcu.org.
What are the costs to use Connect@Home?
Diversified Credit Union charges no special monthly or one-time
charges for members to gain access to Connect@Home. There is no
cost to view (and print) statements and no cost to make transfers, get
direct deposit information or tax information.
Of course, you're probably paying a fee to your Internet Service
Provider to gain access to the Internet. Beyond that there is only one
feature of Connect@Home which incurs a standard
service fee:
- Stop Payment Fee -- whether you request this service through Connect@Home,
by telephone or in person, the cost is $25 per order.
How current is the information I obtain through Connect@Home?
The information available to you through Connect@Home is
the exact information stored on our computer system at the time you sign
on to Connect@Home. The information you receive through Connect@Home
is the same information you would receive if you inquired about your
accounts in our office or through TOUCH-TONE Teller.
How will transactions appear on my statement?
Transactions conducted online will have the words "Connect@Home"
displayed.
Can I pay my bills online?
Currently this feature is not available through Connect@Home. It
is in development and testing right now, and we hope to offer it in the
coming months.
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Security Information
Security remains the primary concern of all online consumers. DCU and
its data system partners have taken several steps beyond
MFA to ensure secure
transactions. These measures include:
Secure Socket Layer Encryption
Each transaction is protected with VeriSign Digital Certificates,
which enables secure socket layer (SSL) encryption. This means that the
data is "scrambled" so no one can decipher the information going
between your computer and the account access server. In addition you are
protected by passwords.
Firewall
A "firewall" has been set up to keep the data safe from
unauthorized users.
Troubleshooting
Browser
Error Messages
If you receive an error message "Browser cannot be
supported, etc", you may need to maintenance your
browser setup. This affects the Netscape browser more so than
the Internet Explorer browser.
Under
"Preferences" for Netscape or "Internet
Options" for "Internet Explorer", the Advanced
window options must be set to "accept cookies" and
all the "javascript" boxes must be checked.
Please note: your browser must support
frames to use Connect@Home. You must also have SSL and Javascript
enabled and accept "cookies".
Password/PIN Issues
- First time users: use your social security number as
your Password/PIN.
- Never give your Password/PIN to anyone, and do not write it in a place that can be
easily accessed.
- Avoid Password/PINs that
are easily guessed (like 1234, the last four digits of your
phone number, social security number, or consecutive numbers).
Make sure your Password/PIN truly is unique -- and something you will
remember.
If you forget
your Password/PIN, contact Diversified Credit Union for
assistance.
Note
regarding your Password/PIN
If you have not signed on to your Connect@Home account in three
months or more, you will be requested to sign on using your
social security number as your Password/PIN. We apologize for the
inconvenience; however, this allows us to maintain a set
number of user licenses with our computer vendor. To
prevent the timeout of your Password/PIN, we invite you to
sign
on to Connect@Home each month, so that your Password/PIN remains
active. If you have any questions, please contact Scott or
Toni at the Credit Union, 612-321-5300. Thank
you for using Connect@Home from Diversified Credit
Union.
Download
Features
You can download information from Connect@Home to Quicken®,
MS Money® or Microsoft Excel®.
The download feature only downloads data since the prior
download was executed. If you have no new data to download,
you will receive the following message "no history
available". That means there is no new data to retrieve.
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