Connect@Home's MFA Process
If you have any problems signing on or
using our new MFA login, first check out our MFA
FAQs or download
our video about enrolling in the new MFA process.
If you need help, you can call
us at 612-321-5300, 507-833-4320 or 1-800-333-7757 (toll-free) or email us at:
diversifiedcu@diversifiedcu.org.
How Does It Work?
All you have to do is create a personal security image and five
security questions to complete the registration process. You will see a
change in the way you log into Connect@Home.
To Get Started:
- Click on the Connect@Home
link and then select “Click here to Enroll for Multi-Factor
Authentication”.
- Type your Account Number, your PIN/password using the
on-screen keyboard and type the security code you see displayed, and then click SUBMIT.
If you are a first-time user of Connect@Home,
use your Social Security number as your PIN/password.
Then:
- On the next screen, select or write
five Security Questions and answers. Record your answers.
The minimum length for each answer is 4 characters.
On this same screen, type your Security Image
(minimum of 6 and maximum of 20).
Whenever you use Connect@Home, check to make sure
your security image is displayed when you are prompted to
enter your password. That’s your guarantee that you are on
the credit union’s real site.
- Click SUBMIT. You can later change your login
information as needed, whenever needed, via Connect@Home.
After registration is complete, you may proceed with
your transactions. At your next log in, you will be asked one of your five
security questions and you will see your personal security image. To
simplify this process, you may choose to register your computer.
Registering your computer allows us to know that you are accessing
Connect@Home from a computer that that the system recognizes.
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Logging into Connect@Home after MFA enrollment
-
Click on the Connect@Home
link.
-
Type your Account Number and the security
code you see displayed, then click SIGN ON.
Whenever you use Connect@Home, check to make
sure your security image is displayed. That’s your guarantee that you are
on the credit union’s real site.
-
You must then answer one of your five Security
Questions. The answer is not case-sensitive. You will be asked a question
only if you have not registered the computer you’re using to log in. (See
explanation below.)
-
Enter your current Connect@Home PIN/password. On this screen, you can also select from two options: “Remember me
on this computer”, or “This is a public computer -- do not remember me.”
(See below.)
- Check that the displayed Security Image is the one you
created.
You can later change your login information as needed, whenever needed,
via Connect@Home.
(Optional) Register or Unregister your computer.
At Step 4 above, two options are displayed. If you choose to register the
computer you are using (Remember me on this computer), you will not be
asked a Security Question whenever you log in using this computer.
Registering your computer puts a “cookie” file on your computer that tells
Connect@Home you are logging in from a computer that you control --
as opposed to a computer that many different people use, such as at a
library. (This is a public computer -- do not remember me.)
If you don’t want to change this option, just click SUBMIT.
Edit Your Security Questions, Your Security Image, UnRegister Your
Computer
1. After logging into Connect@Home, click on
MORE FEATURES.
2. Then click MFA. A screen labeled Security Administration will be
displayed.
3. This option will allow you to change your Security Questions and/or
answers, edit your Security Image, or Unregister the computer you are
using.
4. After reading Frequently Asked Questions in this file, and you still
have questions, please call the credit union for assistance. (612)
321-5300
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1) Why must my Connect@Home login page change?
2) Why all this attention to the login process?
3) What is the Security Code?
4) What is the personal Security Image?
5) How do I change my Challenge Questions or Security Image?
6) What if I forget my Challenge Question answers?
7) Will I still have access to all of my same accounts
online?
8) What does “Register This Computer” mean?
9) What does “Do Not Register This Computer” mean?
10) Why do I have to register again when I use a different
type of browser on the same PC to access Connect@Home?
11) Will my Connect@Home PIN/password change?
12) How do I change my PIN/password?
13) If I get locked out of Connect@Home, will I
have to re-register my computer?
If you have questions about Connect@Home that are not related to our
new MFA process, check out our regular
Troubleshooting page.
1) Why must my Connect@Home login page change?
The FFIEC (Federal Financial Institutions Examination Council issued
guidelines in 2006 that direct all financial institutions to improve their
online banking systems by adding “multi factor authentication” by 2007. To
improve the methods we use to protect your identity and the security of
your personal financial information at the credit union, users of
Connect@Home are now required to set up personal log in options.
2) Why all this attention to the login process?
The chances of identity theft or monetary loss are slim. However,
the government is concerned about what it calls “active malicious
entities” (in other words, crooks) on the Internet who actively try to
steal from unsuspecting people. One of the most popular methods of fraud
is to try logging in with someone else’s user name and password. The
government is requiring this new login process, so our goal is to make
this process difficult for the crooks, while keeping your experience as
hassle-free as we can.
3) What is the Security Code?
The security code is an extra security measure used to prevent crooks
from randomly entering account numbers into the login screen, using
automated software.
4) What is the personal Security Image?
The Security Image is used to help you identify Connect@Home as a
legitimate site. The text characters you type will be converted to an
image. When you log in, you should always see your Security Image with a
watermark image behind it. The watermark is automatically added to the
background of your Security Image when you create it. If you should ever
fail to see your Security Image when you log in,
do not proceed. Stop and contact
us immediately.
5) How do I change my Challenge Questions or Security Image?
When you are in Connect@Home, click on the MORE FEATURES button at
the top of the page. Then click on the MFA button at the top of the page.
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6) What if I forget my Challenge Question answers?
If you can’t remember the answer to one question, go back to the login
screen and try again - your questions will randomly cycle through, and you
will get a chance to see a question that you do remember the answer to. If
you have forgotten all of your questions and answers, please contact us
and we can reset your enrollment, which means you will need to enroll
again. However, we recommend that you make a copy of the answers when you
create them.
7) Will I still have access to all of my same
accounts online?
Yes. This process does not affect your credit union accounts, only how you
log in.
8) What does “Register This Computer” mean?
If you choose to register your computer, you will not be prompted to
answer one of the 5 security questions you set up. You will still have to
enter your Account Number, your Password, and the random Security Code. You
can register your computer after you have completed the initial enrollment
process. If you want to maintain the highest level of security on your
computer, you may not want to register your computer. Keep in mind that
you can register your account on more than one computer. Also, you can
register multiple accounts, such as spouse, children, etc. on the same
computer. The system uses information about the member’s hardware and
software to recognize a registered computer.
9) What does “Do Not Register This Computer” mean?
We only recommend you register your personal computer at home or at
work, not a computer that is accessed by numerous users (such as at the
library or other public computer). By choosing the default “Do not
register this computer”, you will require the user logging into
Connect@Home to answer a security question. You can register your
computer again at any time.
10) Why do I have to register again when I use a
different type of browser on the same PC to access Connect@Home?
When you register your account on a certain PC, software and hardware
information that is used to access Connect@Home is stored in a
“cookie” file on your computer. The system stores information, including
your browser type (Internet Explorer, Netscape, Firefox, etc.) and
operating system (Windows XP, Windows 2000, Macintosh, etc.). If you
access Connect@Home with any different configuration for future
log ins, and you want to avoid answering your security questions, you will
be required to register the new system information by selecting the option
“Remember me on this computer”.
11) Will my Connect@Home PIN/password change?
No. The PIN/password you use will remain the same. However, we strongly
recommend to members who still have 4-character passwords that they change
it to at least 6 characters. The more characters used, the harder it is
for someone to steal it by guessing what it is.
12) How do I change my PIN/password?
If you are NOT locked out of Connect@Home, log in and click on the
MORE FEATURES button. Click on the CHANGE PASSWORD button and enter your
current password, and then enter your NEW password twice. If you
cannot remember your current password, call the credit union for
assistance at (612) 321-5300 during business hours.
13) If I get locked out of Connect@Home, will I
have to re-register my computer?
No, but you will need to contact the credit union to unlock you. A
Connect@Home login is locked after three unsuccessful login attempts are
made. This prevents someone other than the account owner from trying to
get into the account by randomly attempting to guess the PIN/password.
Note: A Connect@Home session automatically ends after 15 minutes. This is
a security feature to help protect a member’s accounts if he or she should
leave a computer unattended. |
